The Small Business Services Company assists clients in identifying the root cause of their workplace problems, and the implementation of well-designed solutions to address their specific needs. We advise clients in the industrial manufacturing and construction trades sectors. The companies we work with are small to mid-size businesses, typically fewer than 100 employees or $50 million in annual revenue.
We develop and implement customized tools and programs for client’s most challenging operational issues. We specialize in isolating the root cause of these problems and identifying the most efficient solutions. Our services focus targeting an organization’s core issues and meeting their goals. SBSC’s solutions reduce waste; improve efficiencies, performance, and profitability.
We do not sell products or services. Rather we are in the business of solving problems. SBSC leads the integration process for our customers. Proper change management ensures the success of our customer’s investment. Our ultimate goal is to develop the client’s success and profitability through methodically planned and executed changes.
Every client can expect their project to progress through four stages of development; problem isolation, solution identification, strategic implementation, and results analysis. The SBSC’s business model borrows heavily from the scientific method. Standardized processes are critical to ensuring predictable and measurable results.
By listening to the client and gaining a thorough understanding of their issue, we drill down and identify the root cause. Problem identification allows us to analyze the situation.
SBSC begins with the client’s goals. What would a solution look like? What are the measurable targets that we can establish? What criteria must this solution meet to be successful? Questions like these allow us to build a framework around a potential solution. The client must then decide how much time, capital, labor, and other assets they are comfortable investing in the solution.
A strategic implementation is a methodical approach to the necessary steps and stages required to implement change while minimizing any negative impacts it might have on daily operations. A robust implementation strategy reassures the client of their investment’s security.
SBSC measures the solution’s performance against the same metrics used to analyze the root problem. If the solution fails to meet the client’s goals, it is necessary to re-evaluate the solution and isolate its performance problems. The four steps are repeated until the customer’s goals become a reality.
Building well educated and resilient clients through strategic improvements, customized tools, and dynamic training modules. At SBSC we pursue long lasting business relationships, by investing in the growth and development of our customers.