‘’To serve and facilitate so that clients are empowered to exceed their goals.’’ 

Customized service order management platforms designed to meet client specific challenges. SBSC’s Service Order Management platform is a fluid and adaptive collaboration of both cloud data services and traditional computing software. Service call fulfillment, tech scheduling, historical customer data, asset tracking, and customized reporting features are just a handful of the features clients can choose from when designing their system.

THE PROCESS:

Scheduling and dispatching are critical functions of any in field service department. Every client faces obstacles unique to their industry or location, integrated inventory tracking, rural internet signal issues, inbound call management, or any other fulfillment issue. SBSC’s platforms focus on resolving these issues and returning the manager’s focus back to the customer.

SBSC’s platforms are designed to integrate with the latest GPS and timekeeping software. Keeping track of employees, equipment and monitoring jobsites are all critical components of monitoring efficiencies and mitigating risk.

Studying the customer is a powerful way to learn how to serve them better. SBSC’s platforms passively record all service department activities. This database of information can be used to generate customer profiles, analyze trends, and spot potential problems. The more the salesperson knows about the customer’s situation, the better solutions they can offer. 

FREQUENTLY ASKED QUESTIONS:

How is SBSC’s service order management fundamentally different from the hundreds of other platforms on the market today?

The marketplace is also saturated with software for GPS tracking, database management, timekeeping, project management, etc. SBSC specializes in identifying the best software and building integrated packages. It is our belief that one platform cannot be the best at everything, so we take the best of the marketplace and make it work together.

Technology never works perfectly what is service like after the sale?

SBSC covers the service needs for all clients’ platforms. IT technicians monitor each client’s setup and perform routine maintenance behind the scenes. The service department is dedicated to keeping clients operational.

Data breaches, hackings, fires, power surges, and other disastrous events?

SBSCs has specific risk management, disaster recovery, and contingency planning procedures in place. Our servers are housed in a secure, protected location in a facility with redundancies to protect clients’ data.

BENEFITS:

A system that supports customer service excellence

Organize the chaos

SBSC’s platform enables service managers to make decisions in real time and schedule work on the go. Whether it is in the office or on the road, access to the scheduling dashboard is always available. With features like calendar publishing, entire organizations are kept up to date on the latest schedule developments, assignments, and responsibilities.

Delegate tasks downstream

Assigning jobs and service orders is made simple on this platform. Clients can evaluate workloads, assign service calls, and monitor completion all from the same dashboard. Service managers can delegate tasks as they come online and keep their customers apprised of the progress.

Eliminate through automation

Too many tasks in life are redundant and sap valuable time away from key employees. SBSC evaluates these tasks and can automate these repetitious activities. Automatic reporting, eliminating repetitive data entry, promoting search queries and embedded databases are just a handful of the automation features clients can incorporate into their system.

SUMMARY:

What prevents a company from delivering flawless field service? Inability to locate customer service history, vague work order details, and internal miscommunications can derail even the simplest of service calls. Poor internal processes undermine the customer’s confidence in an organization.

How does your current service order management system work for you?  Does it manage the work orders effectively? Is pertinent work order information available at the technician’s fingertips? Can the service manager stay on top of scheduling and accommodate the flow of inbound service requests?